Last updated: [September 2026]

At Dr Shona Aesthetics, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us or enquire about our treatments.

Dr Shona Aesthetics is based in Colliers Wood, South West London.

1. Who We Are

For the purposes of data protection law, the organisation responsible for your personal information is:

Dr Shona Aesthetics
Colliers Wood, South West London
Email: contact@drshonabiggart.co.uk

If you have any questions about how we use your personal information, please contact us using the details above.

2. Information We Collect

Depending on how you interact with us, we may collect information such as:

• Your name
• Email address
• Telephone number
• Information you provide when making an enquiry or requesting an appointment
• Information relating to your treatment preferences or enquiries
• Any other information you choose to provide when contacting us

Where relevant to providing aesthetic or medical services, we may also process health or treatment-related information. This is treated with additional care and only processed where there is an appropriate legal basis to do so.

We may also collect technical information when you use our website, such as your IP address, browser type, device information and information about how you use the website. Some of this information may be collected through cookies or similar technologies.

3. How We Use Your Information

We may use your personal information to:

• Respond to enquiries and requests
• Arrange and manage appointments
• Provide information about our treatments and services
• Communicate with you about your appointments or enquiries
• Provide and manage your treatment where applicable
• Maintain appropriate records
• Improve our website, services and patient experience
• Protect the security of our website and systems
• Meet our legal and regulatory obligations

We will only use your information where we have a lawful basis for doing so.

4. Lawful Basis for Processing

Depending on the circumstances, we may process your personal information because:

• It is necessary to provide a service or take steps at your request before providing a service
• We have a legal or regulatory obligation
• We have a legitimate interest in operating and improving our practice, provided this does not override your rights
• You have given consent where consent is required

Where we rely on consent, you can withdraw that consent at any time.

5. Health Information

If you provide health or treatment-related information, this may constitute special category personal data under UK data protection law.

We only process this information where necessary and where an appropriate legal condition applies. This may include providing safe and appropriate treatment, maintaining clinical records and meeting legal or professional obligations.

6. How We Share Your Information

We do not sell your personal information.

Where necessary, we may share relevant information with trusted third parties who help us operate our practice or website. Depending on the services we use, this may include:

• Website and hosting providers
• Appointment or booking providers
• Email and communication providers
• IT and technical support providers
• Professional advisers
• Regulators, authorities or other organisations where we are legally required to do so

We only share information where there is an appropriate reason and, where required, appropriate safeguards are in place.

[CLIENT TO CONFIRM ACTUAL THIRD-PARTY PROVIDERS BEFORE PUBLICATION.]

7. How Long We Keep Your Information

We keep personal information only for as long as necessary for the purposes for which it was collected, including to meet legal, regulatory, accounting or clinical record-keeping requirements.

The exact retention period depends on the type of information and why we hold it.

[CLIENT TO CONFIRM SPECIFIC RETENTION PERIODS / CLINICAL RECORD RETENTION POLICY.]

8. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. Your Data Protection Rights

Depending on the circumstances, you may have rights under UK data protection law, including the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information where there is no valid reason for us to continue holding it
• Ask us to restrict how we use your information in certain circumstances
• Object to certain types of processing
• Request transfer of your information in certain circumstances
• Withdraw consent where we rely on consent to process your information

Some rights are subject to legal or regulatory exceptions.

To exercise your rights, please contact us at:

contact@drshonabiggart.co.uk

10. Cookies

Our website uses cookies and similar technologies. Some cookies are necessary for the website to function, while others may be used for analytics or other purposes.

Where required, we will ask for your consent before placing non-essential cookies on your device.

For more information, please see our Cookie Policy.

11. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of websites that we do not operate.

We recommend checking the privacy policy of any third-party website you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, legal requirements or how we process personal information.

The latest version will always be published on this page, together with the date it was last updated.

13. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we can try to resolve your concern.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

14. Contact Us

If you have any questions about this Privacy Policy or how we use your personal information, please contact:

Dr Shona Aesthetics
Colliers Wood, South West London
Email: contact@drshonabiggart.co.uk